Prompt and effective customer support is `Key to Success’ of companies involved especially in telecommunications and Security products. Many major players who jumped into this segment have succumbed due to poor services to its customers.
As a rule, we maintain complete database of customers in H.O and interact with them in regular intervals. We have provided our direct contact numbers in every product manuals including the phone numbers, mobile numbers and e-mail Ids of all-important executives responsible for customer and dealer support, location-wise.
Our dealer networking in well connected with our service department and we communicate with them every day. A complete technical training is provided to the dealers for addressing minor problems at site thereby, reducing the downtime.
Regards service back-up, we make sure that all service related calls are attended within 24 hours in all corporation limits and remote locations are addressed within 48 hours of time.
(This applies to all dealer location-wise)